Stop Losing Orders on WhatsApp. Start Capturing Them All.
VIKMO's AI agent takes orders on WhatsApp 24×7 — in Hindi, Tamil, Kannada, Gujarati, and 7 more Indian languages. Understands voice notes, catalog photos, dealer codes. Confirms stock, applies the right pricing, creates invoices, syncs with Tally. While your team sleeps.
- 10+ Indian languages
- Works with WhatsApp Business API
- Syncs live with Tally
- Built by Indian distributors
₹15 lakh of orders a year. Lost on WhatsApp.
A buyer sends you a WhatsApp order at 11 PM. “Bhai, 50 pieces brake pad bhej do, same as last time.”
By morning, your ops team sees it. They WhatsApp back: “Sir stock check kar ke batate hai.” 20 minutes later, they reply with price. The buyer has already ordered from your competitor, who replied faster — or from a marketplace, where a bot confirmed instantly.
That's one order. Now multiply: a busy distributor in India misses 20 to 50 WhatsApp orders per month. Average order ₹5,000 to ₹50,000. Annual revenue leak: ₹5 lakh to ₹1.5 crore per year.
You don't feel these losses because you don't see them. The orders never arrive in your system. They arrive in someone else's.
WhatsApp is the #1 sales channel for Indian distribution. Over 78% of Indian SMBs take business on WhatsApp. It's open 24 hours. It's how buyers actually talk. And it's where your business is bleeding revenue you never see.
Turning WhatsApp from a chat app into a sales system
WhatsApp order management software connects WhatsApp Business API to your inventory, pricing, Tally, and sales operations. Instead of a human typing every order manually, the system:
- Reads incoming WhatsApp messages (text, voice notes, images)
- Understands what the buyer wants (product, quantity, urgency)
- Checks stock in real time
- Applies the correct pricing (retail, dealer tier, promotional)
- Confirms with the buyer on WhatsApp
- Creates the order in your system
- Generates a GST invoice
- Writes the invoice into Tally automatically
- Sends order status updates to the buyer (confirmed, packed, dispatched, delivered)
Done in seconds. Done in the buyer's language. Done while your team sleeps.
That's what VIKMO does. And the difference between VIKMO and generic WhatsApp chatbots is the depth of commerce VIKMO actually handles — stock, pricing tiers, GST, Tally, dealer logic. Not just replies.
An agent that actually understands your business
Most “WhatsApp chatbots” are pattern-matching toys. You type “hi,” they reply with a menu. Buyers hate menus. Distributors hate chatbots. They want to talk normally, like humans.
VIKMO's agent is different. It was trained on real Indian distribution conversations, in Indian languages, with Indian business context.
Example 1 — Order with short code (Hinglish)
All of this in 30 seconds. While your ops team is asleep.
Example 2 — Voice note (Tamil)
Dealer: sends 15-second voice note in Tamil: “Brake pad 50 pieces venum, stock irukka? Price confirm pannuga.”
VIKMO AI (transcribes, processes, replies in Tamil): “Brake pad 50 pcs stock irukku. Dealer price ₹145 * 50 = ₹7,250. Confirm pannava?”
Example 3 — Product photo
Customer: sends a photo of a shock absorber.
VIKMO AI: Matches the photo to catalog using image recognition. Replies: “Iska part number RS-221 hai. ₹680 per piece. Stock ready. Kitna chahiye?”
This is commerce on WhatsApp. Not a chatbot.
Ten+ Indian languages. Text, voice, photo. All captured.
Your dealers and customers talk how they talk. VIKMO understands.
Also available in: Marathi · Bengali · Punjabi · Telugu · Malayalam · Odia · Assamese · English · Hinglish
Built for how Indian distribution actually works
Language understanding
- Hindi (both scripts)
- Tamil, Kannada, Gujarati, Telugu
- Marathi, Bengali, Punjabi, Malayalam
- Hinglish + English
- Odia + Assamese (beta)
Input formats
- Text messages
- Voice notes (.ogg/Opus)
- Product photos (visual search)
- Shared WhatsApp catalog items
- Forwarded product lists
Commerce understanding
- Checks live stock before confirming
- Applies dealer-specific pricing
- Respects dealer credit limits
- Knows minimum order quantities
- Handles quantity bundling (dozen, carton, pack)
- Understands 'same as last time'
- Handles product aliases and alternate names
Output
- Confirmed order with total
- GST-compliant invoice
- Tally invoice entry (bi-directional)
- Inventory deduction across all channels
- Order status messages through fulfillment
Escalation
- When agent isn't sure, it escalates to a human
- Your team gets a notification with context
- You reply, VIKMO learns
Your customers always know what's happening with their order
This is where most distributors drop the ball. Order confirmed → silence → customer calls asking where it is → phone tag → frustration.
VIKMO sends WhatsApp updates automatically at every step:
- Order confirmed — with invoice PDF attached, total, ETA
- Payment received — thank-you note, receipt
- Packed and dispatched — tracking link, courier name
- Out for delivery — expected within X hours
- Delivered — confirmation request
- Payment reminder — for credit customers, 2 days before due
- Payment overdue nudge — gentle reminders at 3, 7, 14 days
All in the customer's preferred language. All from your WhatsApp number (not a random bot).
Why this matters: Dealers with transparent order status complain 80% less. Retail customers reorder 3× more. Trust compounds quietly, every order.
Not every WhatsApp message is an order. VIKMO captures every one.
A buyer asks: “Do you have Alto K10 brake pad? Out of stock right now? Ok, I'll ask elsewhere.”
In a normal business, that enquiry is lost. Nobody notes it. Stock arrives two weeks later, nobody tells the buyer, he bought from a competitor.
In VIKMO, every enquiry becomes a tracked lead.
- Agent notes: “Deepak Traders asked for Alto K10 brake pad, unavailable on 12 Oct”
- When stock arrives, VIKMO automatically messages: “Aapne jo pucha tha — Alto K10 brake pad ab stock mein hai. Order karna hai?”
- Buyer replies yes → order created → revenue captured
Same logic applies to:
- Price enquiries that didn't convert
- Quotes sent, no response (auto-nudge after 48 hours, 7 days, 14 days)
- Dealers who haven't ordered in their usual cycle
- Competitor product enquiries (lead flagged for your sales team)
One agent. Two buyers. Different rules.
Dealers and end-customers both WhatsApp you. They need different treatment. VIKMO handles both automatically:
For dealers (B2B)
- • Dealer-specific pricing (not retail rate)
- • Credit terms checked before confirming
- • Outstanding visible in replies
- • GST-compliant B2B invoice
- • Reorder nudges based on buying pattern
- • Monthly statement auto-sent
For retail customers (B2C)
- • Retail pricing, with promotional discounts
- • Simpler checkout (payment link, UPI)
- • Consumer-facing invoice (no GSTIN required)
- • Delivery tracking
- • Review request after delivery
The same WhatsApp number, the same agent, different logic for different buyer types — automatically.
Chatbots vs. WhatsApp commerce — the real difference
You've probably heard of WhatsApp Business Solution Providers (BSPs) — tools that give you WhatsApp Business API access and basic chatbot building. That's valuable infrastructure — but it's not commerce. Here's the difference:
| Capability | A typical BSP | VIKMO |
|---|---|---|
| Send WhatsApp messages via API | ✓ | ✓ (via Interakt partnership) |
| Build chatbot flows | ✓ | ✓ (simpler, purpose-built) |
| Understand natural Indian languages | Limited | ✓ 10+ languages, voice, images |
| Check live inventory before confirming | ✗ | ✓ |
| Apply dealer-specific pricing | ✗ | ✓ |
| Create GST invoice | ✗ | ✓ |
| Sync to Tally | ✗ | ✓ (two-way) |
| Sync inventory to Shopify, Amazon, Flipkart | ✗ | ✓ |
| Handle dealer credit limits | ✗ | ✓ |
| Know your full product catalog | ✗ | ✓ |
| Complete end-to-end order capture | ✗ | ✓ |
BSPs are infrastructure. VIKMO is the commerce layer on top. If you already use a BSP for marketing messages, great — VIKMO partners with Interakt for the messaging side, so the two can work together. What VIKMO adds is the commerce brain.
Recognised & Supported By
Startup India recognised · Built by operators, for multi-channel sellers
Start taking WhatsApp orders in days, not months
Week 1
- WhatsApp Business API setup (via Interakt — we handle it)
- Catalog import from your existing system or Excel
- Dealer and customer list import
- Language preferences configured
Week 2
- Test conversations with your team
- Fine-tune agent replies for your specific catalog
- Train it on your top 50 SKUs and common phrases
- Soft launch with 2–3 trusted dealers
Week 3
- Full launch to all dealers and customers
- Monitoring dashboard shows every conversation
- VIKMO team available on WhatsApp for support
Total time to full production: 2–3 weeks. Most VIKMO customers are capturing WhatsApp orders in sleep mode by week 2.
Stop losing sleep over lost WhatsApp orders.
Every 11 PM message your team misses is money in someone else's pocket. VIKMO captures every one — in your buyer's language, with the right price, synced to your Tally.
Talk to us on WhatsAppLet's show you what a full day of VIKMO looks like for your business.
Frequently Asked Questions
VIKMO connects to your WhatsApp Business number (via Interakt). Every incoming message is read by an AI agent that understands Indian languages, checks your catalog, applies the right pricing, confirms stock, and creates the order — in seconds. Invoices are generated and synced to Tally automatically. You see every conversation and can step in anytime.
Yes. VIKMO requires a WhatsApp Business API (WABA) number — we help you set this up through our Interakt partnership. It does not work with the regular consumer WhatsApp app or WhatsApp Business app, because those don't support automation at scale.
Yes. VIKMO uses Gemini 2.5 (via Vertex AI) tuned for Indian commerce conversations. It handles 10+ Indian languages including Hindi (both scripts), Tamil, Kannada, Gujarati, Telugu, Marathi, Bengali, Punjabi, Malayalam, Hinglish, and English. Voice notes in any of these languages are transcribed and processed.
When a dealer's WhatsApp number is recognized in your system, the agent applies dealer pricing automatically. For a new/unknown number, it applies retail pricing. You can configure pricing tiers per dealer or per dealer group. Credit limits are also checked before confirming.
Yes. Order confirmed, payment received, packed, dispatched with tracking, delivered, payment reminders — all auto-sent on WhatsApp in the customer's language. This reduces 'where is my order' calls by 70–80% in typical usage.
Voice notes are transcribed and processed like text. Product photos are matched to your catalog using image recognition. If the match isn't certain, the agent asks for clarification: 'Yeh part lag raha hai X — confirm karein?'
BSPs give you WhatsApp Business API access and chatbot tools — the messaging layer. VIKMO is a commerce platform that sits on top of that layer (we partner with Interakt for it) and adds the commerce brain: live inventory, pricing tiers, Tally sync, dealer logic, multi-channel integration. If you just want WhatsApp messaging, a BSP is enough. If you want WhatsApp to capture real orders end-to-end and flow into your books, you need something like VIKMO.
Typical go-live: 2–3 weeks from signup. Week 1 is setup and catalog import. Week 2 is testing and training the agent on your specific SKUs and common phrases. Week 3 is soft launch and full production.
Pricing depends on your order volume, number of channels, number of users, and language needs. WhatsApp us with your business basics and we'll share a tailored quote. See /pricing for plan overview.
Yes. VIKMO is hosted on Google Cloud in Mumbai (asia-south1 region), uses multi-tenant architecture with row-level security, and follows Indian data protection norms. We're recognised by MeitY and incubated at IIT Kanpur, with compliance reviewed at each stage.
Yes. WhatsApp us to set up a pilot. We'll run VIKMO on a test WhatsApp number with your top 20–50 SKUs first, so you can see it work with your catalog before going live on your main number.
Explore more
Dealer Ordering System
Let dealers also self-serve via a portal, not just WhatsApp
Tally Integration
How WhatsApp orders flow into Tally automatically
Sales Automation for Distributors
Auto follow-up on WhatsApp leads and enquiries
Multi-channel Order Management
Unify WhatsApp with Shopify, Amazon, offline
How to manage WhatsApp orders (beginner guide)
Practical guide for Indian distributors
Case study: Custom Elements
9 years of multi-channel distribution on VIKMO
Every missed WhatsApp order is money gone. Stop the leak.
VIKMO captures every order — 24×7, in 10+ Indian languages, synced with your Tally, priced right for every buyer.
Or call us: +91 97670 21207
Recognised & Supported By
Startup India recognised · Built with love in India